For major incidents or faults where there is risk to life or property, call 000

Faults, outages and loss of supply

If you are experiencing a power outage or loss of supply to your property, please use the Faults and Emergencies number located on the front of your Powerdirect bill. This is the number of the distribution company responsible for supply in your area. These are also listed below:


Jemena Electricity

131 626

United Energy

132 099


131 280


132 412

AusNet Services

131 799


Loss of electricity supply


136 262

Loss of electricity supply


132 009



131 962

New South Wales

Endeavour Energy

131 003


131 388

Essential Energy

132 080

South Australia

SA Power Networks offers free SMS or email updates for electricity outages in your area. Register here

SA Power Networks

131 366

Australian Capital Territory

Evo Energy

131 093

Life Support

If you have a life support machine in your home, please call Powerdirect on 1300 307 966 to register with us.

Learn more about Powerdirect and life support

Learn more about available rebates and concessions for life support machines