1300 307 966 (8.30am to 6pm AEST/AEDT, Monday to Friday)
03 8805 6699
Level 3, 699 Bourke Street
Docklands VIC 3008
28 067 609 803
Here to help, always
You are important to us.
Once in a while, things may go wrong. When they do, we're comitted to making it right.
We offer a simple approach to addressing complaints about our products and services. Our customer service representatives will work with you to resolve any issues quickly, fairly and collaboratively. Your privacy is important to us, and all complaints are treated confidentially.
Many complaints are resolved within a few days. More complex matters may take a little longer, but we will keep you updated.
We expect our employees to treat you with respect throughout the process. We kindly request the same in return to reach a fair and reasonable outcome for both parties.