COVID-19 update

Program update

Our COVID-19 Customer Support Program was set up in March 2020 to provide support and temporary relief when the first wave of restrictions occurred across Australia.

Registrations for the program have now closed. If you registered for the program, we’ve sent you options and next steps. If you haven’t registered and need support, take a look at the payment support options below. 

How we’ll continue to support you

We have ongoing help available if you can't pay your bills because you’ve lost your job or your business or health has been impacted by the pandemic.

Let us know if you need additional support and we'll work with you to discuss other options. Talk to us - if we don’t hear from you, your energy supply may be at risk of disconnection in the future.

Our payment support options are always available and include:

·       Short-term arrangements such as payment extensions or instalment plans

·       Longer-term support from our hardship programs - Staying Connected if you live in NSW, QLD or SA or Payment Support Victoria if you’re in VIC.

Check if you’re eligible for government concessions, rebates or grants on our concessions page.

And see what federal and state government COVID-19 support you may be able to access, by downloading our Covid-19 Government Assistance Guide.

If you need to get in touch, or have any questions you can contact-us

Support during the crisis

Events like this can be challenging to witness and the resulting stress can make coping difficult.
If you need to talk through your experience, you can call 13 11 14 to speak with Lifeline at any time of day. 
A range of self-help tools are also available at