Our COVID-19 Customer Support Program was set up in March to provide support and temporary relief when the first wave of restrictions occurred across Australia.
Registrations for the program and the payment deferral period has now ended. If you registered for the program, we communicated options to you about your account during August.
How we’ll continue to support you
We have ongoing help available if you can't pay your bills because you’ve lost your job or your business or health has been impacted by the pandemic.
Let us know if you need additional support and we'll work with you to discuss other options. Talk to us - if we don’t hear from you, your energy supply may be at risk of disconnection in the future.
Our payment support options are always available and include:
· Short-term arrangements such as payment extensions or instalment plans
· Longer-term support from our hardship programs - Staying Connected if you live in NSW, QLD or SA or Payment Support Victoria if you’re in VIC.
Check if you’re eligible for government concessions, rebates or grants on our concessions page.
And see what federal and state government COVID-19 support you may be able to access, by downloading our Covid-19 Government Assistance Guide.
If you need to get in touch, or have any questions you can contact-us.