Staying Connected

Our financial hardship support program.

Contact us if you need help paying your bill

Financial challenges can arise from a sudden change in income, illness or other personal matters. Whatever your situation, get in touch. Our Staying Connected program could offer you some extra support. For more information, contact us on 1300 307 966.

Staying Connected is our hardship program for residential customers based in NSW, QLD and SA who are experiencing temporary or long-term financial difficulties and having trouble paying their electricity bills. If you’re a Victorian residential customer, support is available as part of our Payment Support Victoria program.

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Discreet and personalised support

Staying Connected is personalised assistance that goes beyond traditional payment plans. It’s confidential support so you can get back on track with your home electricity bill.

We will keep your information confidential and only disclose it or use it in accordance with the requirements of the Privacy Act 1988 and Powerdirect’s Privacy Policy.

Tailored plans by trained consultants

Our team is dedicated to helping customers with sensitive financial hardship matters. With Staying Connected, you’ll speak directly to one of our trained consultants.

We know that every circumstance is different. So your consultant will tailor a payment plan matched to you. Your plan will consider your current financial situation and what you can afford to pay.

Going beyond your energy bill

Our team can provide information about payment options, including access to Centrelink’s Centrepay facility. Ask us about other government concessions or assistance available that may be available to you.

We can also put you in touch with free and independent financial counselling or support services. And we can offer you advice on energy efficiency to help you save money on future energy bills.

Powerdirect’s Family and Domestic Violence policy

We recognise that our customers may experience situations of violence or abuse in their personal lives and want to ensure we are doing everything we can to promote a safe and supportive environment. Further information along with Powerdirect’s Family and Domestic Violence Policy can be viewed here.

Speak with our team

Contact a member of our team on 1300 307 966 if you would like more information. Language assistance is available.

Download our Powerdirect Hardship Policy

Family and domestic violence

Family and domestic violence can happen to anyone, in any postcode, in any community. We’re committed to supporting all employees and customers who are experiencing or impacted by family and domestic violence.

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