NSW concessions

Concessions, rebates and grants available in NSW.

Find out if you're eligible for extra help with your bill

You may qualify for various concessions, grants or rebates administered by us on behalf of the NSW State Government.

To be eligible, you must be a resident of NSW and have one of these concession cards:

  • Pensioner Concession Card issued by Centrelink or Department of Veterans’ Affairs
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

The following concession cards are ineligible:

  • Centrelink Child Disability Healthcare Card
  • Centrelink Foster Care Healthcare Card
  • DVA Dependent and Specific Conditions Card
  • Commonwealth State Seniors Card
  • Commonwealth Seniors Health Card.

Eligibility conditions vary and may change from time to time. Find the latest information below.

This rebate is applied as a daily rate of $0.7808 (GST excl.) up to a total of $285.00 per year (GST excl). The rebate is paid in instalments on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

Are you eligible?

You'll need one of the concession cards listed above. A concession can be claimed only if:

  • the energy account is in the name of the concession card holder
  • the supply address is the domestic primary place of residence
  • you’re a customer of an energy retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme ('on supply' means you receive your energy bill or invoice from the strata manager or community/village operator).

For more information about this rebate, visit Service NSW.

This rebate is for eligible customers who can't self-regulate body temperature when exposed to extreme (hot or cold) temperatures. This is common with medical conditions such as Parkinson's disease and multiple sclerosis.

It pays $285 per year (GST incl., indexed annually on 1 July). You can receive it in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.

Are you eligible?

To receive this rebate, either the account holder or another person residing at the residence must have an inability to self-regulate body temperature. You need to get a form signed by a medical practitioner who has been treating the patient for at least three months. Additionally, you need at least one primary qualifying condition and at least one secondary qualifying condition (refer to the application form for more details).

You'll also need one of the concession cards listed above.

How to apply

If you get your bills directly from us, download and complete the Medical Energy Rebate Application Form and send it to:

Powerdirect Pty Ltd
Locked Bag 14120
MCMC Melbourne VIC 8001

If you don't get your bills directly from an electricity retailer, you can find out more about applying at Service NSW.

If you use a life support machine at home, you may qualify for this concession – even if you claim other rebates such as the NSW Government Low Income Household Rebate, the Medical Energy Rebate or the Energy Accounts Payment Assistance (EAPA) scheme. Rebates are calculated on a daily basis and are applied to each bill.

You don't need a concession card to receive this rebate.

Eligible equipment and rebates

You can receive more than one rebate if you have more than one type of life support machine in your home. Just make sure that all machines prescribed by your doctor are included in the application.

Eligible equipment

Daily rebate

Positive Airway Pressure (PAP) devices

$0.36
$0.71 for 24 hour use

Enteral feeding (formerly known as Kangaroo Pump)

$0.44

Phototherapy equipment

$3.68

Home dialysis

$1.54

Ventilators (respirators)

$3.68

Oxygen concentrator

$1.85
$3.11 for 24 hour use

Total Parenteral Nutrition (TNP) pump

$0.84

External heart pump

$0.11

Power wheelchairs for quadriplegics

$0.30

Are you eligible?

To receive this rebate:

  • the account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain their life
  • you must complete an application form signed by your doctor to verify the need for specific in-house medical equipment.

If you have either a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes, contact us on 1300 307 966 to add your details to our Life Support Register.

How to apply

If you get your bills directly from us, download and complete the Life Support Electricity Rebate Form and send it to:

Powerdirect Pty Ltd
Locked Bag 14120
MCMC Melbourne VIC 8001

If you don't get your bills directly from an electricity retailer, you can find out more about applying at Service NSW.

You need to submit a new signed form every two years. Learn more about the NSW Government's concessions for life support.

This rebate helps NSW families to pay their electricity bills. It pays $20 or up to $180 annually, depending on your eligibility.

Are you eligible?

If you reside in NSW and were eligible for the Federal Government’s Family Tax Benefit (FTB) A or B at any time during the last financial year and had your FTB payments for the previous financial year finalised by Centrelink, then you may be able to claim this rebate. You must be the primary account holder for your electricity account.

Eligibility

Rebate amount

Electricity customer (no concession card)
No Low Income Household Rebate
Family Tax Benefit A or B

Up to $180

Electricity customer
Concession card holder
Low Income Household Rebate
Family Tax Benefit A or B

$20

How to apply

If you get your bills directly from us, apply for this rebate through the NSW Government's Family Energy Rebate application form. You will need:

  • your DHS Customer Reference Number (CRN)
  • if applicable, your Department of Veterans’ Affairs (DVA) number
  • your recent Powerdirect electricity account containing all relevant billing information
  • to be the primary account holder of your electricity account.

If you don't get your bills directly from an electricity retailer, you can find out more about applying at  Service NSW.


If you’re experiencing a financial crisis, this scheme may help you stay connected to essential energy services. If you’re eligible, a participating EAPA provider may give you a voucher, which will be sent electronically to us to help pay your electricity bill. It is not available on an ongoing basis.

Before you contact providers of this scheme, call us on 1300 307 966 or the Energy Information Line on 1300 136 888 to see if any other rebates can help.

Learn more about the EAPA scheme

Government regulatory requirements were introduced in New South Wales to help registered concession customers compare and make informed decisions about energy plans.

At least once a year, we’ll compare your current electricity plan to our generally available offers and let you know if you may save by switching plans.

If you're eligible for any concessions, but not currently receiving a rebate on your bill, or if you have any questions, call us today.

1300 307 966

Are you struggling to pay your home energy bill? We have financial support programs to help you when times are tough.

Learn more