QLD concessions

Concessions, rebates and grants available in Queensland.

Find out if you're eligible for extra help or assistance with your bill

As a Powerdirect customer, you may qualify for various concessions administered by Powerdirect on behalf of the Queensland State Government.

You must be a resident of Queensland to be eligible for any of the below concessions, grants or rebates.

You may be eligible if you have one of these concession cards:

  • Pensioner Concession Card issued by Centrelink or Department of Veterans' Affairs
  • Queensland Government Seniors Card
  • Department of Veterans’ Affairs Gold Cards (for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions)
  • Centrelink Health Care Card
  • Asylum seeker status (ImmiCard details required).

Generally, a concession can be claimed only if:

  • you are a resident of QLD
  • the electricity account is in the name of the concession card holder
  • the supply address is the domestic primary place of residence.

Generally, you can claim a concession, grant or rebate for premises where you live alone or share the home with:

  • your spouse
  • other persons who hold an eligible concession card
  • other persons wholly dependent on you
  • other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent
  • other persons who live with the cardholder to provide care and assistance, and who do not pay rent.

Applicants must also declare that no other persons except casual visitors share the residence with them. If you live in caravan park or multi-unit residential building (e.g. apartment), you must also show that your electricity or reticulated natural gas is paid on the basis of metered consumption.

The following cards are ineligible:

  • Health Care Card for Child Disability and Foster Care issued in the name of the child
  • Department of Veterans' Affairs Gold EDA Cards
  • Commonwealth Seniors Health Cards.

Eligibility conditions vary, and may change from time to time. Find the latest information below, or visit the Queensland Government's concessions website.

This concession is applied as an amount of $340.85 per annum (GST incl). It's paid in instalments through each electricity bill - but the exact amount paid on each bill will depend on the number of days in each billing period.

How to apply

Refer to the Queensland government's concessions and rebates information for instructions on how to apply.

Learn more

This provides financial assistance to seriously ill people who use either an oxygen concentrator or kidney dialysis machine as a home-based life support system.

To qualify, you need a medical assessment in accordance with the eligibility criteria determined by Queensland Health.

For more information:

If you have either a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes, contact Powerdirect on 1300 307 966 to add your details to Powerdirect's Life Support Register.

The medical cooling and heating concession is available to assist low-income concession card holders in Queensland who have a medical condition that requires the use of electricity for cooling or heating.

Eligible individuals will be entitled to a concession to assist with increased electricity costs incurred by frequent operation of an air-conditioning unit in order to regulate body temperature. The concession amount will be paid directly by the Queensland Government in quarterly instalments by direct payment to an eligible recipient’s bank account.

This concession is administered by the Government of Queensland. Contact the Queensland Concession Services to find out if you are eligible and how to apply on 137 468 or visit the Department of Communities Website.

This scheme provides one-off emergency assistance to low-income households suffering a short-term financial crisis (within the past 12 months). It's available to eligible customers who can't pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection.

To be eligible for HEEA, you must:

  • be a customer of Powerdirect
  • be registered on Powerdirect's Staying Connected Program or on a payment plan
  • must either be a registered concession card holder or, if not a concession card holder, have a base income of no more than the Commonwealth government's maximum income rate for part age pensioners.

If you're eligible for any concessions, but not currently receiving a rebate on your bill, or if you have any questions contact us.

1300 307 966

Are you struggling to pay your home energy bill? We have financial support programs to help you when times are tough.

Learn more