Find out if you're eligible for extra help with your bill
You may qualify for various concessions, grants or rebates from the SA Government. These are managed by the Department of Human Services (DHS), which can be contacted on 1800 307 758.
To be eligible, you must be a resident of South Australia and have one of the following cards:
- Pensioner Concession Card or Department of Veterans' Affairs Gold Card (War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)
- Centrelink Health Care Card (including a low-income health care card)
- Commonwealth Seniors Health Care Card
- DVA Gold Card issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004.
You may also be eligible if you receive certain Centrelink payments and allowances or if you hold Asylum Seeker status.
To claim your concession:
- the address for which you are claiming must be your principal place of residence
- the energy account must be in the name of the concession cardholder
- you must not be living with anyone who has an income of more than $3,000 per year, unless they’re your spouse/domestic partner/dependant, or they receive an allowance from Centrelink or the Department of Veterans’ Affairs.
Eligibility conditions vary, and may change from time to time. Find the latest information below.
Am I eligible?
To be eligible, you need to hold an eligible concession card (see above) or receive an eligible Centrelink payment:
- Newstart Allowance
- Sickness Allowance
- Widow Allowance
- Youth Allowance
- Partner Allowance
- Parenting Payment
- Special Benefit
- Community Development Project (CDP)
- New Enterprise Incentive Scheme (NEIS)
- Farm Household Allowance
- War widow pension under legislation of the United Kingdom or New Zealand.
You also must:
- live at the address on the application form
- have, or be the parent or legal guardian of, a child who has a qualifying medical condition requiring cooling or heating to prevent severe worsening of their condition
- provide certification from their medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather
- use an air conditioning unit at that address to meet their medical heating and cooling requirements
- be financially responsible for the full or part payment of the energy bill
- hold an eligible concession card or receive an eligible Centrelink payment.