Standing Offer Contract

Energy Fact Sheets (rates)

Residential and Small Business Rates  (PDF)

Fees and Charges (PDF)

Terms and Conditions

Market Contract

Energy Fact Sheets (rates)

Fees and Charges (PDF) - effective 1 July 2019

Fees and Charges (PDF) - effective 1 July 2020

Terms and Conditions

We’re updating our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan will be changing.

The changes are mostly due to revised regulations in Victoria which start on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).
• If we need to test your meter, there’s information on exactly what that process involves.

Market Contract Terms and Conditions – effective 1 July 2019

Market Contract Terms and Conditions – effective 1 July 2020

Solar

Solar Power Feed-in Tariffs

Our price review process.

In January and July, we weigh up all the elements that form the costs of producing energy and getting it to you. The prices you see below for New South Wales may change in July. Please keep this in mind if you are signing up to variable rate contracts around these times.

Standing Offer Contract

Basic Plan Information Documents

Residential and Small Business Rates (PDF)

Fees and Charges (PDF)

Terms and Conditions

Market Contract

Basic Plan Information Documents (rates)

Fees and Charges (PDF)

Terms and Conditions

We’re updating our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan will be changing.

The changes are mostly due to revised regulations in Victoria which start on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).
• If we need to test your meter, there’s information on exactly what that process involves.

Market Contract Terms and Conditions – effective 1 July 2019

Market Contract Terms and Conditions – effective 1 July 2020

Solar

Solar Power Feed-In Tariffs

Our price review process.

In January and July, we weigh up all the elements that form the costs of producing energy and getting it to you. The prices you see below for South Australia may change in July. Please keep this in mind if you are signing up to variable rate contracts around these times.

Standing Offer Contract

Basic Plan Information Documents

Residential and Small Business Rates (PDF)

Fees and Charges (PDF)

Terms and Conditions 

Market Contract

Basic Plan Information Documents (rates)

Fees and Charges (PDF)

Terms and Conditions

We’re updating our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan will be changing.

The changes are mostly due to revised regulations in Victoria which start on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).

Market Contract Terms and Conditions – effective 1 July 2019

Market Contract Terms and Conditions – effective 1 July 2020

Solar 

Solar Power Feed-In Tariffs

Our price review process.

In January and July, we weigh up all the elements that form the costs of producing energy and getting it to you. The prices you see below for Queensland may change in July. Please keep this in mind if you are signing up to variable rate contracts around these times.

Standing Offer Contract

Basic Plan Information Documents

Residential and Small Business Rates (PDF)

Fees and Charges (PDF)

Terms and Conditions

Market Contract

Basic Plan Information Documents (rates)

Fees and Charges (PDF)

Terms and Conditions

We’re updating our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan will be changing.

The changes are mostly due to revised regulations in Victoria which start on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).

Market Contract Terms and Conditions – effective 1 July 2019

Market Contract Terms and Conditions – effective 1 July 2020

Solar

Solar Power Feed-In Tariffs