Our price review process.

Always remember that we take time to review prices through the year in or around January.

We weigh up all the elements that form the costs of producing energy and getting it to you. It can mean our rates may increase, decrease or even stay the same.

The electricity prices you see below for Victoria may change in or around January. Please keep this in mind if you are signing up to variable rate contracts around these times.

If things are going to change for your prices, we'll let you know well before it takes place. 

Standing Offer Contract

Energy Fact Sheets (rates)

Residential and Small Business Rates  (PDF)

Fees and Charges (PDF)

Terms and Conditions  

Market Contract

Energy Fact Sheets (rates)

Fees and Charges (PDF)

Terms and Conditions

We updated our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan have changed.

The changes are mostly due to revised regulations in Victoria which started on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).
• If we need to test your meter, there’s information on exactly what that process involves.

Market Contract Terms and Conditions – effective 1 July 2020

Solar

Solar Power Feed-in Tariffs

Carbon Neutral

Terms for small business customers

Terms for residential customers

Public disclosure statement

Standing Offer Contract

Basic Plan Information Documents

Residential and Small Business Rates (PDF)

Fees and Charges (PDF)

Terms and Conditions  

Market Contract

Basic Plan Information Documents (rates)

Fees and Charges (PDF)

Terms and Conditions

We updated our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan have changed.

The changes are mostly due to revised regulations in Victoria which started on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).
• If we need to test your meter, there’s information on exactly what that process involves.

Market Contract Terms and Conditions

Solar

Solar Power Feed-In Tariffs

Carbon Neutral

Terms for small business customers

Terms for residential customers

Public disclosure statement

Standing Offer Contract

Basic Plan Information Documents

Residential and Small Business Rates (PDF)

Fees and Charges (PDF)

Terms and Conditions

Market Contract

Basic Plan Information Documents (rates)

Fees and Charges (PDF)

Terms and Conditions

We updated our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan have changed.

The changes are mostly due to revised regulations in Victoria which started on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).

Market Contract Terms and Conditions

Solar 

Solar Power Feed-In Tariffs

Carbon Neutral

Terms for small business customers

Terms for residential customers

Public disclosure statement

Standing Offer Contract

Basic Plan Information Documents

Residential and Small Business Rates (PDF)

Fees and Charges (PDF)

Terms and Conditions

Market Contract

Basic Plan Information Documents (rates)

Fees and Charges (PDF)

Terms and Conditions

We updated our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan have changed.

The changes are mostly due to revised regulations in Victoria which started on 1 July 2020. They mean that:

• We won’t increase your rates unless permitted under relevant regulations.
• We may start offering customers fixed term contracts that meet the new regulations.
• If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).

Market Contract Terms and Conditions

Solar

Solar Power Feed-In Tariffs

Carbon Neutral

Terms for small business customers

Terms for residential customers

Public disclosure statement

Standing Offer Contract

The rates you see below are only available for existing customers and are now closed to new customers.

Residential and Small Business Rates

Carbon Neutral

Terms for small business customers

Terms for residential customers

Public disclosure statement