Standing Offer Contract
Energy Fact Sheets (rates)
Residential and Small Business Rates
Fees and Charges (PDF)
Market Contract
Energy Fact Sheets (rates)
Fees and Charges (PDF)
Terms and Conditions
We updated our terms and conditions on 1 July 2020. That means some of the rules and requirements for your energy plan have changed.
The changes are mostly due to revised regulations in Victoria which started on 1 July 2020. They mean that:
- We won’t increase your rates unless permitted under relevant regulations.
- We may start offering customers fixed term contracts that meet the new regulations.
- If you do take up a fixed term contract you can accept a new energy plan at the end of the contract, otherwise you’ll default to a standard retail contract (for electricity, this is under the Victorian Default Offer).
- If we need to test your meter, there’s information on exactly what that process involves.
Market Contract Terms and Conditions – effective 1 July 2020
Solar
Carbon Neutral
Terms for small business customers