Our rates, fees, charges and contracts

Powerdirect offers its customers either a Standard Retail Contract or a market contract, commonly known as an Energy Plan.

What is a Market Contract?

Market contracts are specific energy plans that Powerdirect offers to its customers. The rates, terms and conditions of the plan may differ to the Standard Retail Contract described below. For more information on Powerdirect’s market contract plans refer to your state below.

What is a Standard Retail Contract?

Standard Retail Contracts are governed by the energy regulator in your state. Depending on your state, the rates, terms and conditions may also be governed by the energy regulator. If you chose not to accept a market contract or where you are consuming energy at a Powerdirect site without first contacting us to set up an account, then you are on a Standard Retail Contract. For more information on Standard Retail Contract prices refer to your state below.

*Transitional Electricity Rates
If you are a residential or small business electricity customer in Victoria, NSW, South Australia or South East Queensland who was on a variable rate market contract with a discount prior to 1 July 2019, your electricity supply will continue under these Transitional Electricity Rates from 1 July 2019. These rates will continue to apply to you until your energy plan ends or until we notify you otherwise.